Continuous Quality Improvement: The Purpose of VRS Continuous Quality Improvement is: 1. To ensure that standards of excellence in the delivery of services to its clients is maintained and continuously upgraded. 2. To demonstrate that VRS Policy and Procedures, Protocols, CQI Standards, CARF Standards, Community Care Licensing Facility Act Standards, and MCFD-CLBC Standards, Ministry of Health Standards (Vancouver Coastal Health Authority and the Fraser Health Authority) are being practiced. 3. To assist VRS in evaluating the current levels of service delivery; identify growth areas within the organization and determine action planning to address organizational challenges in the delivery of services to its clients. CQI Committee Mandate The committee's mandate includes a review of the Society's day-to-day operations and compliance to meeting standards of quality assurance. The CQI Committee works with all the members of the Society. The Committee's mandate includes such activities as: an annual review of all VRS Policies and Procedures an annual review of all VRS Manuals annual quality assurance site inspections to review and evaluate conformance to standards of quality service delivery ongoing monitoring of timelines and goal achievement the development of quality assurance criteria, monitoring, and evaluation processes the development of the appropriate data base to collect information that supports Quality Assurance. provide recommendations to the Executive Director for the improvement in the delivery of services to its clients and daily operations of the Society. implement educational programs to address client, staff, and organizational, need report findings to: a) the Executive Director and Department Heads as required. b) the site supervisor, program director and staff issues an annual Outcomes Business Management Report to The Executive Director and the Board of Directors. reviews annual client, staff, parent, and funder Satisfaction Surveys. receives, reviews, and resolves client complaints. Other activities as they relate to quality assurance and conformance to standards. To view or print documents in PDF format, you must 1) have Adobe(TM) Acrobat (TM) Reader installed on your computer and 2) make minor changes to the preferences in your browser. The step-by-step instructions are provided by Acrobat Reader. Accreditation Presentation 2008 Vancouver Resource Society #310 - 2006 West 10th Ave., Vancouver, B.C. V6J 2B3 Tel: (604) 731-1020 Fax: (604) 731-4003 E-mail: vanres@vrs.org Web site designed and maintained by Think Big Concepts